Return & Exchange Policy
At Aquamarine99, we are committed to ensuring you are delighted with your purchase. We understand that sometimes an item may not be exactly what you expected, and we are here to help. Our 7-Day Return Policy is designed to be simple and straightforward.
Our 7-Day Satisfaction Guarantee
You have 7 days from the date you receive your order to request a return or exchange. To be eligible, your item must meet the following conditions:
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When you make a purchase, create an account, or contact us, we may ask you to provide us with certain personally identifiable information, including:
- It must be in its original packaging, including any protective materials, tags, and accessories.
- You must provide proof of purchase, such as your order number or the email confirmation of your order.
How to Initiate a Return
Follow these simple steps to begin the return process:
- Contact Us: Within 7 days of receiving your item, please email our Customer Support team at [email protected] with your order number and the reason for your return.
- Receive Instructions: Our team will review your request and provide you with detailed instructions, including the return shipping address. Please do not send items back without first contacting us.
- Package Your Item: Carefully pack the item in its original box to prevent damage during transit. We recommend using a shipping service that provides tracking, as we cannot be held responsible for items lost or damaged on their way back to us.
Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you via email about the status of your refund or exchange.
- Refunds: If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable. The cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received a wrong or defective item).
- Exchanges: If you wish to exchange an item, please mention this when you contact our support team. We will guide you through the process of returning the original item and placing a new order for your desired product.
Exceptions and Special Conditions
Please be aware of the following exceptions to our return policy:
- Final Sale Items: Products marked as "Final Sale" cannot be returned or exchanged.
- Personalized Items: Custom or personalized orders are crafted especially for you and are not eligible for returns.
- Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or a full refund at no cost to you.
- Condition of Returned Items: We reserve the right to refuse a return if the item does not meet the eligibility criteria outlined above.
Contact Us
Your satisfaction is our priority. If you have any questions or concerns about our return policy, please do not hesitate to get in touch.
Email:[email protected]